Privacy & Transparency
Privacy Policy
We only collect what we need to respond to your inquiries, improve our site, and support future orders. We do not sell or share your personal information for advertising, and we respect your choices about analytics.
What we collect
- Contact form details you provide (name, email, company, phone, designation, and project details) so we can respond.
- Analytics data (page views, device/browser info) with IP anonymization. Analytics only loads after you consent and is skipped when your browser sends Do Not Track where practical.
- Future orders: contact details, shipping details, and payment/fulfillment data needed to process and deliver orders; these may be shared with payment, fulfillment, and logistics providers.
- Marketing emails, only if you opt in separately.
- We do not knowingly collect data from children under 16.
Purposes and legal bases
- Responding to inquiries and providing quotes: legitimate interest and, where applicable, contractual necessity.
- Processing and supporting orders and customers: contractual necessity and compliance with legal obligations.
- Analytics to improve the site: your consent (disabled until you opt in).
- Marketing communications: separate consent; you can withdraw at any time.
Retention
- Inquiry and contact form records: 12 months after our last interaction.
- Declined leads: 6 months.
- Customers and orders: for the duration of the relationship and any legally required period (e.g., tax/audit).
- Longer retention only when required by law or to resolve disputes, then securely deleted.
Your rights
Access, correction, deletion
Request a copy of your data, ask us to fix inaccuracies, or delete data where allowed.
Objection and consent withdrawal
You can object to processing based on legitimate interest, and you can withdraw analytics or marketing consent at any time.
CCPA/CPRA rights
Do Not Sell or Share (we do not sell or share for cross-context ads), right to know, correct, delete, and to limit use of sensitive personal information where applicable.
Non-discrimination
Exercising your rights will not result in discriminatory treatment.
How to exercise your rights
Submit a request via email or through our privacy preferences. Include enough detail to verify your identity and the nature of your request.
Security and sharing
We protect data with HTTPS in transit and access controls for stored records.
We share order-related data with payment processors, fulfillment partners, and logistics providers solely to process and deliver orders.
We do not sell your data, and we do not share it with advertisers for cross-context behavioral advertising.
Contact and complaints
For questions, concerns, or complaints about privacy, contact us at contact@cosinerobots.com. If you are in the EU/UK and believe we have not resolved your concern, you can lodge a complaint with your local supervisory authority.